ORDERS

All orders are processed Monday through Friday, between 9am-6pm EST (excluding holidays) from our studio in New York City. Orders typically require 1-2 business days to process before they are dispatched. Once your order has been processed, the total delivery time will depend on your selected shipping method at checkout.

In the case you need to cancel or modify your order, please contact us immediately and we will do our best to accommodate your request. Unfortunately, once an order has been shipped, modifications and/or cancellations are not possible.

PRE-ORDER items have an estimated ship by date that can be found on the product page. PRE-ORDER items will ship out as soon as they become available. If your order consists of "available" and "preorder" items, it will be processed and dispatched once the PREORDER item becomes available. If you prefer a faster delivery on your available items, please place separate orders.

DOMESTIC SHIPPING

Orders are dispatched within 1- 2 business days via ups standard shipping. Orders over $250 USD are shipping complimentary. Expedited shipping options are available at checkout for an additional fee. Orders with expedited shipping must be placed before 12pm EST to dispatch the same day.

We are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO ADDRESSES. We apologize for any inconvenience this may cause.

INTERNATIONAL SHIPPING

International Orders are shipped via UPS or DHL and may incur duties and taxes depending on your country. These costs are added at the time of checkout.

Transit times may vary due to unforeseen delays presented at customs. Maison Marine is not responsible for these delays presented by customs or courier.

A shipping confirmation will be sent to you via e-mail with tracking details. Once your order is in the possession of the shipping carrier, we are not responsible for any packages lost, damaged or delayed. If you have any inquiries or concerns regarding a lost package, please contact the shipping carrier directly.

PRICING

Our pricing is subject to change without notice. Please note that we do not offer a price adjustment policy nor do we match pricing.

PAYMENT

We accept American Express, Visa, Master Card, Discover, Apply Pay, Shop Pay and Amazon Pay.

QUESTIONS? CONTACT US

hello@maisonmarine.co